Privacy Policy
How MartFood collects, uses, and safeguards your personal data across our apps and services.
1. Introduction
Welcome to MartFood ("we", "our", or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, store, and disclose your personal data when you use the MartFood Mobile Applications (Customer App, Vendor App, Rider App) and our Website.
2. Information We Collect
To provide reliable food delivery services, we collect the following categories of information:
- Account Details: Full name, email address, phone number, and delivery address.
- Location Data: Real-time GPS location data when placing orders or delivering meals.
- Order History & Preferences: Purchased items, delivery notes, and transaction logs.
- Device & Usage Data: Device model, operating system version, and app activity.
3. How We Use Your Information
We process your personal information strictly for the following purposes:
- Fulfilling food delivery orders and managing payment processing.
- Enabling real-time order tracking and dispatching delivery riders.
- Providing customer support and sending critical transactional updates.
- Ensuring platform safety, fraud prevention, and regulatory compliance.
4. Data Sharing & Third Parties
We do not sell your personal data to third parties. We share information only as necessary to fulfill services:
- Vendor Partners: Sharing customer order items, recipient name, and delivery notes.
- Rider Partners: Sharing delivery location coordinates and contact phone number.
- Service Providers: Cloud hosting (Firebase, Google Cloud) and Payment Processors (Paystack).
5. Data Security & Storage
We implement robust technical and organizational safeguards, including end-to-end HTTPS encryption, role-based database access controls, and regular vulnerability audits to keep your information secure against unauthorized access or disclosure.
6. Your Data Rights & Choices
You have rights regarding your personal data, including accessing your account information, updating profile details, opting out of marketing notifications, and requesting permanent account and data deletion.
To request permanent deletion of your account and personal data, visit our dedicated Delete Account Request page.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to our privacy officer at:
Email: privacy@martfood.com
Location: Lagos, Nigeria